Privacy Policy

Privacy Policy

Last updated: July 22, 2026

Privacy Policy

At Dolobites, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website, submitting a booking request, or communicating with us.

By using our website or submitting a booking request, you agree to the practices described in this Privacy Policy.

Information We Collect

When you contact us or submit a booking request, we may collect the following information:

  • First and last name
  • Email address
  • Phone number
  • Event date and time
  • Event location
  • Number of guests
  • Selected gelato experience
  • Selected flavours and extras
  • Special requests or additional notes
  • Any other information you voluntarily provide

We may also automatically collect certain technical information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Review and process your booking request
  • Contact you regarding your event
  • Confirm availability
  • Prepare quotes and invoices
  • Send payment instructions after booking approval
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations

We never sell or rent your personal information.

Booking Requests

Submitting a booking request does not guarantee a reservation.

Your booking is confirmed only after:

  • we review and approve your request;
  • you receive our confirmation;
  • the required deposit has been successfully paid.

Payment Information

Payments are processed through secure third-party payment providers.

Dolobites does not store your credit card or payment information.

Cookies

Our website may use cookies and similar technologies to:

  • improve website performance;
  • remember your preferences;
  • analyze website traffic;
  • enhance your browsing experience.

You may disable cookies through your browser settings at any time.

Third-Party Services

We may use trusted third-party providers, including:

  • Shopify
  • Google Maps
  • Google Analytics
  • Payment processors
  • Email service providers

These services process information according to their own privacy policies.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable precautions, no method of data transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • manage your booking;
  • provide customer support;
  • comply with legal and accounting obligations;
  • resolve disputes;
  • enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • access your personal information;
  • request corrections;
  • request deletion of your personal data;
  • object to certain processing activities;
  • withdraw your consent where applicable.

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

Dolobites

📧 infodolobites@gmail.com

📍 36 Cos Cob Ave, Cos Cob, CT 06807, USA